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Terms and Conditions

1. General

By booking with Choice Travel Agency Inc, you agree to the terms and conditions contained herein. Please read the Terms carefully. If you do not accept the Terms stated here, do not use this Site and service. By using this Site, you are indicating your acceptance to be bound by these Terms. The term "you" as used in these Terms refers to all individuals and/or entities accessing this Site for any reason. All policies, procedures, and terms contained herein are subject to change at any time without notice at Choice Travel Agency's sole discretion. If you booked through a travel agent, all communications before departure, including questions about changes, cancellation, payments, and refunds, must be via your travel agent. Some travel agents charge service fees and/or additional cancellation fees. Standard policies, payments, and penalties outlined below may be more restrictive during holidays and special events. No refunds will be made for special events, shows, or attraction passes.

Choice Travel Agency can be contacted by visiting our website at, calling 1 (800) 656-4810, or contacting us at our Corporate Headquarters at 12300 Old Tesson Road Suite 200 F, St. Louis, MO 63128.


2. Bookings & Payments

Transportation Security Administration (TSA) regulations require you to provide your full name as it appears on your travel documents, date of birth, and gender at the time of booking for the purpose of watch-list screening. Failure to provide this information will result in you not being allowed to travel. For details, visit To reserve your vacation, provide the required booking information and pay the applicable deposit per person, including full payment of the Travel Protection (if selected). We reserve the right to treat the booking as canceled by you if the balance is not paid when due. Full payment of your entire vacation package by credit/debit card is required at the time of booking for all vacations booked directly on our website, If you decline Travel Protection and cancel your booking, any refund due for air-inclusive vacations (after applicable penalties) will be in the form of a future travel credit as detailed below.

Please be advised that Choice Travel Agency will be implementing an "Administration fee" for booking air travel. A fixed-rate of USD 15.00 "Administration Fee" is levied on a per-ticket basis. The "Administration Fee" is non-refundable regardless of the type of fare booked on the reservation. Vacation packages "Administration fee" may vary, please ask your travel agent for more details.

Choice Travel Agency accepts payment by a variety of credit and debit cards. When booking with an airline-sponsored credit card, benefits such as free baggage fees may apply when booking with the airline directly WILL NOT apply with Choice Travel Agency.


2.1 Late Bookings

Prospective customers are advised to reserve early to avoid disappointment and additional late booking fees.


3. Travel Protection

Choice Travel Agency strongly recommends that you purchase Travel Protection to cover your cancellation and change fees. Travel Protection payments are non-refundable and non-transferable. Ask your travel agent for more information.


4. Changes, Cancellations & Refunds

You must immediately notify your travel agent to cancel or make changes to your vacation package. If you booked on the Choice Travel Agency's website or through our reservations call center, contact Choice Travel Agency directly. If your plans change, your right to a refund is limited and subject to penalties and fees as noted herein.

Final payment is due prior to the trip departure or usage according to the supplier's terms and conditions, whether for airline, hotel, cruise line, or other travel vendors. Reservations are subject to cancellation fees, and deposits may be forfeited if full payment is not received by the due date. Third-party supplier's cancellation fees will apply as detailed on your itinerary.


Effective for new bookings made 2/1/2021 and onward:

All refunds must be requested within sixty (60) days of the date of cancellation. If you did NOT purchase Travel Protection, any refund due for air-inclusive vacations (after applicable penalties) would be in the form of a future travel credit (land-only and contracted group bookings will be refunded in the original form of payment). If you purchased Travel Protection and are eligible for a partial or full refund in the original form of payment, the full refund due will automatically become a future travel credit if not requested at sixty (60) days from the date of cancellation. Future travel credits are valid for twelve (12) months from the date of issue and must be used for travel commencing prior to the expiration date, non-transferable and non-refundable, have no cash value are issued in the name of the passengers on the original reservation. Standard change and cancellation policies apply to bookings made with future travel credits. Future travel credits will be held on the original booking.

All changes and cancellations are subject to availability, limitations, restrictions, and fees imposed by Choice Travel Agency and its airline, hotel, and feature/excursion suppliers. Certain excursion operators only allow a refund if canceled upon notice to them. Contact the excursion company for the applicable notice provision and to arrange a refund. Many airfares and hotel reservations are non-refundable and non-transferable, and you may be charged 100% cancellation/change penalties. Changes to, or cancellation of, a Basic Economy flight will result in forfeiture of tickets. Passengers who do not travel are subject to 100% cancellation penalties.

If you cancel your vacation or change your departure date, flight, duration, class of service, name, departure city, or destination, the charges shown below become payable by you. Significant additional penalties (i.e., non-refundable airline tickets and fees, non-refundable or non-transferable hotel promotions) may apply. If the number of individuals occupying a room changes due to a cancellation or booking change, the remaining traveler(s) will be responsible for any additional costs incurred due to a change in the per-person occupancy rate. If all travelers change, it is considered a new booking, and cancellation fees will apply. Non-refundable hotels incur penalties upon deposit. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. Standard change and cancellation policies apply to bookings made with future travel credits. Contracted Group Bookings follow alternative change and cancellation policies according to the group's Contract.


5. Credit Card Transactions & Chargebacks

If, for any reason, any travel service provider is unable to provide the services for which you have contracted, your remedy lies against the provider and not against Choice Travel Agency. If payment has been made to Choice Travel Agency by credit card, you agree that you will not seek to chargeback your payment to Choice Travel Agency. If Choice Travel Agency incurs any costs, including but not limited to attorneys' fees, to recover any payments charged back by your credit card company, you agree that you will be liable for these costs. If the credit card is declined, you guarantee that you will settle any amounts owed to Choice Travel Agency via money order or cash immediately.


6. Travel Documents

Your travel documents will be emailed to you once full payment is received. Please check them carefully to ensure that all the information is correct and passenger names exactly match your Proof of Citizenship. If you discover an error, please contact your travel agent immediately or contact Choice Travel Agency.


7. Required Entry/ Re-entry Documentation

Proper documentation is YOUR responsibility. The following information is based on current requirements for U.S. citizens at the time of publication. This information may change- see your travel agent or contact your destination consulate for the most current requirements on your travel date.

Passengers returning to the U.S. by air from any international destination must have a valid passport and may be denied boarding by the airline if the passport is damaged, mutilated, or has excessive wear. A "Passport Card" is not acceptable for air travel. If your name on your passport (or for non-U.S. citizens, "valid travel documents") does not match your name on your travel documentation, you will not be allowed to travel. A passport valid for up to six (6) months past the date of completed travel is required when traveling internationally. Married or divorced women traveling under names other than what is printed on their travel documents must supply a marriage license and/or divorce decree. If you are not a U.S. citizen, contact your destination's consulate or embassy to determine the required entry documents.

Passports are NOT required for travel within the continental U.S., Hawaii, Puerto Rico, and the U.S. Virgin Islands. However, travel to these U.S. destinations/ U.S. territories requires a valid state/government-issued picture I.D. or a valid state-issued driver's license that is compliant with the Real ID ACT. Passed by Congress in 2005, the REAL ID Act established minimum ID security standards and prohibited federal agencies, like TSA, from accepting licenses and identification cards for official purposes from states that do not meet these standards. Passengers traveling domestically with a driver's license issued by a state that is not compliant with the REAL ID ACT (and has not been granted an extension) will need to show an alternative form of acceptable identification for domestic air travel to board their flight. To check whether your state is compliant or has an extension, visit If your state-issued ID or driver's license is not compliant, visit for alternate forms of acceptable ID.

NOTE: Due to COVID-19, the deadline for domestic airline passengers to secure a Real ID driver's license for use as identification at the airport has been moved back one year. Enforcement is now due to begin on October 1, 2021.


8. Traveling Minors

We cannot accept unaccompanied minors under eighteen (18) for any travel. For certain countries, a notarized consent from both parents or legal guardian(s) is required for children younger than eighteen (18) years old traveling with one parent, or in someone else's custody; or a notarized birth certificate showing only one parent, a parent's death certificate, or a court order of child custody MAY also be permissible. Be sure to check with your travel agent, inquire with your destination's consulate, or visit websites such as, or Some airlines may require documentation for children traveling without their legal guardian beyond what is mandated by the destination country. Contact your airline directly for details.


9. Denial of Entry

Certain countries may deny entry to travelers with even a minor criminal record, and if not a U.S. citizen, entry back into the U.S. Check with the U.S. Embassy and the embassy or consulate of the country being visited to ensure you can travel as planned. Choice Travel Agency does not accept responsibility if you are denied entry, and cancellation penalties apply.


10. Flights & Airport Check-in

Your flight information will appear on the booking confirmation issued when you make your deposit and on your electronic travel documents issued upon full payment. All flight times are subject to change without notice. We strongly suggest that you reconfirm exact flight times with the carrier twenty-four (24) hours before departure and again before departing for the airport. Please be advised that we may provide your name, phone number, and/or email address to third party suppliers such as air carriers to be used to advise passengers of irregular flight operations and disruptions.

We recommend arriving at the airport for international flights at least three (3) hours prior to your scheduled departure time to allow time to check-in and get through security. We recommend that you arrive two (2) hours prior to travel for domestic flights but no later than one (1) hour prior to travel. If you do not have pre-assigned seats and have seat preferences, we recommend that you arrive early as seats will be assigned upon check-in based on availability. Pre-assigned seat selection is at the air carrier's discretion and may require payment of an additional fee.

If you do not check-in at the airport or gate at the required time or do not possess the proper documentation, you will be denied boarding and will not be eligible for a refund. Additionally, if you fail to check-in for your flight without prior cancellation, you are considered a no-show and will not be eligible for a refund. Travel Protection does not cover the instances noted above. Choice Travel Agency assumes no responsibility for any passengers making independent connections to flights booked through Choice Travel Agency.

Some airlines do not charge for infants under two years of age, but the infant must sit on an adult's lap. Other airlines do charge for infants or infant air-related taxes. Please check with your air carrier. If an infant reaches the age of two at any time during the vacation, federal law requires the purchase of a separate seat for any remaining portions of the flight. Some countries charge infant departure taxes.


11. Package Pricing - Exclusions

If you have not paid for your vacation in full, you will be responsible for any increases in the price of any and all components of the vacation package. Choice Travel Agency reserves the right to re-invoice your reservation should an error be made in computing your vacation price. You may incur additional expenses that are not included in the package price, including but not limited to (unless otherwise noted): gratuities, meals, and beverages; passport/visa fees; airline seat assignments and baggage fees; departure taxes, environmental levies, and hotel energy surcharges; resort fees, car seats; rental cars; transfers, optional excursions; and items of a personal nature. Rates for packages including a rental car do not include state/local taxes, gasoline, optional insurance, Collision Damage Waiver (CDW), under-age driver charges if under the age of 25, or airport charges are payable directly to the rental car company. Minimum age requirements may apply; contact your travel agent or the rental car company for specific information. A valid driver's license and major credit card in the driver's name are required.



12. Airline, Hotel, and Feature Taxes

Choice Travel Agency may split the merchant of record payment between Choice Travel Agency and the air carrier booked. The Choice Travel Agency's portion of the payment will be processed immediately. The airline will process payment at the time the air tickets are issued. Choice Travel Agency markets hotels under a "prepaid/merchant" model, where Choice Travel Agency collects the full amount of the hotel room from you in advance and manages the payments to the hotel/feature on your behalf. The booking is made by Choice Travel Agency on the customer's behalf and includes two components to the reservation, amounts being paid by Choice Travel Agency to the hotel/feature on the customer's behalf, as well as compensation for services retained by Choice Travel Agency. In connection with facilitating your hotel/feature arrangement, the amount you are charged will include tax recovery charges and service fees. This amount includes an estimate to recover the amount we pay to the hotel/feature related to your reservation for taxes owed by the hotel/feature, including, without limitation, sales and use tax, occupancy tax, room, tax, excise tax, value-added tax, good and services tax, and/or similar taxes. The amount Choice Travel Agency pays to the hotel/feature connected with your reservation for taxes may vary from the amount we estimate and include in the amount charged to you. The amount charged to you also includes an amount to compensate Choice Travel Agency for services connected with handling your reservation. Choice Travel Agency is not the supplier collecting and remitting taxes to the applicable taxing authorities. Hotel/feature suppliers include all applicable taxes in the amount billed to Choice Travel Agency, and Choice Travel Agency pays over such amounts directly to the supplier. Choice Travel Agency is not a co-supplier associated with the supplier with whom Choice Travel Agency books or reserves customer's travel arrangements. Taxability and the appropriate tax rate, and the type of applicable taxes vary greatly by location.


13. Special Requests and Handicapped Services

If you request special arrangements such as adjoining rooms/room locations, bedding requests, specific assistance, or special meals, we will pass on your request to the vendor on your behalf. However, since these requests lie outside our contracts with our suppliers, we cannot guarantee special requests unless otherwise stated.

Should you desire any unique service or equipment to assist with a disability, please let us know in advance so we can advise the air carrier or resort (services vary by carrier and resort). Although we will do our best to assist you, Choice Travel Agency does not guarantee the availability of wheelchairs at any airport. Wheelchair-accessible rooms may be requested but cannot be guaranteed. Standards vary by property and country, may not be consistent with the Americans With Disabilities Act's standards, and are not within the control of Choice Travel Agency.


14. Choice Travel Agency & Other Service Provider Responsibility

Travel Agents' Responsibilities: If you booked through your travel agent, your travel agent is responsible for providing information to you, examining and verifying all information, and ensuring that you understand all of the policies, fees, and requirements to which you are subject. Any travel agent who makes a reservation on your behalf acknowledges this responsibility.

Choice Travel Agency's Responsibility: Choice Travel Agency makes arrangements with third-party suppliers as independent contractors for the various components that comprise your vacation package. We have taken all reasonable steps to ensure that proper arrangements have been made for your vacation. However, Choice Travel Agency is not an agent of these independent travel providers, and we expressly disclaim any liability for their actions or omissions. Service providers reserve the right to refuse service to travelers at their sole discretion. Choice Travel Agency assumes no liability for the acts of the service provider in refusing service. Choice Travel Agency is not responsible for schedule changes issued by the airline and does not offer compensation for those changes. Choice Travel Agency will not pay any increase in fare for an alternative airline.

Choice Travel Agency is not responsible under any circumstances for any injury or damages you may suffer in connection with air or ground transportation, hotel accommodations, or other travel or excursion services arranged by Choice Travel Agency. Furthermore, Choice Travel Agency and its third-party suppliers do not control. They cannot be responsible for bodily injury, property damage, or other loss or damage caused by factors beyond their control, including but not limited to: air turbulence, flight delays, extreme weather, government restrictions or regulations, strikes, war, acts of terrorism, mechanical breakdown, sickness or disease, epidemics or pandemics, quarantine, your physical, medical or mental disabilities, your failure to obtain valid travel documents or to follow travel instructions resulting in denied entry at destination or re-entry into U.S., and failure related to the public internet, telephone or other communication lines.

By booking with Choice Travel Agency and/or using the Choice Travel Agency's online booking site, you waive any claim against Choice Travel Agency, its affiliated and subsidiary companies, and their respective officers, directors, employees, contractors, and agents for any loss of or damage to property or injury to any person caused by reason of:

(i)                  any defect, negligence, or other wrongful act or omission or any failure of performance of any kind by any airline, hotel, ground transportation, or other travel providers,

(ii)                any claim for inconvenience, loss of enjoyment, mental distress, or other similar claims,

(iii)               any delayed departure, missed connection, substitute accommodation, termination of service or change in fares or rates, and

(iv)               overbooking, flight cancellation, lost or misconnected baggage, or any claim arising of any vacation package's air transportation portion.

Under no circumstances will Choice Travel Agency be liable for any special, incidental, or consequential damages arising from the provision of our travel services or vacation packages. Some hotel room images on our promotional materials and our website do not depict the standard room category—maps not to scale. Our hotel rating system is provided for your reference and may differ from other rating systems. We do not guarantee the accuracy of these ratings or that they are equal to other rating systems that you may be familiar with. We reserve the right to change a rating at any time with or without notice. Choice Travel Agency is not responsible for omissions or errors.

Your Responsibility: By booking with Choice Travel Agency, you agree to defend and indemnify us and all respective suppliers and any officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal fees, brought by third parties as a result of:

a)       your breach of these Terms and Conditions or the documents referenced herein;

b)      your violation of any law or rights of a third party; or

c)       your use of the Choice Travel Agency website and/or any travel documents.

Important Notice: Choice Travel Agency enters into contracts with hotels and air, land, or water transportation companies, but all such entities are owned and operated by independent contractors. Choice Travel Agency is not responsible for any negligent or willful act, omission, or failure to act on the part of any such entity or its employees or of any other third party beyond its direct control. The Choice Travel Agency name and logo may appear on posted or hand-held signs at the airport of your departure or destination, in vans, buses, coaches, hotels, or elsewhere during your vacation. This use of the Choice Travel Agency name and logo is solely intended to help you identify persons or entities who might provide services to you during your trip, but does not indicate, and should not be understood by you to indicate that Choice Travel Agency owns, controls or operates any entity displaying such, a sign, or that Choice Travel Agency employs or controls any person holding or displaying such a sign. Choice Travel Agency sells leisure vacations. If this vacation is used for any reason other than leisure travel, the hotel may directly assess an additional surcharge or refuse service during holiday, convention, or special event periods.

Certain exclusions may not apply in some jurisdictions. If you have a claim or dispute with any of the travel or excursion providers, we will provide you with as much assistance as reasonably possible.


15. Luggage & Personal Property

Many airlines charge fees for checked and/or carry-on bags. Fees vary and are set by each air carrier. Information on carrier baggage policy and fees, liability for lost, misconnected, and damaged baggage or other personal property can be obtained through your travel agent by contacting the air carrier directly or requesting them at the airport. Excess/oversized baggage may be denied at check-in or subject to additional charges. Choice Travel Agency accepts no liability for loss or damage to luggage and recommends a TSA-approved lock. All lost or damaged luggage must be reported to an airline representative at the passenger's destination airport before you leave the airport. Some airlines do not cover damage to soft-sided luggage.


16. Advice to International Passengers on Limitation of Liability

Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of an international treaty (the Warsaw Convention, the 1999 Montreal Convention, or other treaties), as well as a carrier's own Contract of carriage or tariff provisions, may apply to their entire journey, including any portion entirely within the countries of departure and destination. The applicable treaty governs and may limit carriers' liability to passengers for death or personal injury, destruction or loss of, or damage to, baggage, and for delay of passengers and baggage. Additional protection can usually be obtained by purchasing insurance from a private company. Such insurance is not affected by any limitation of the carrier's liability under an international treaty. For further information, please consult your airline or insurance company representative. For passengers on a journey to, from, or with an agreed stopping place in the United States of America, the Convention(s) provide (1) that the liability of carriers for death of or personal injury to passengers of up to 128,821 Special Drawing Rights per passenger shall not depend on negligence on the part of the carrier, and (2) such liability shall be limited to 128,821 Special Drawing Rights per passenger in the absence of negligence or other wrongful act or omission on the part of the carrier. Additional information on Special Drawing Rights is available at For international travel (including domestic portions of international journeys) to, from, or with an agreed stopping place in the United States of America, liability for loss, delay, or damage to baggage is limited to 1,288 Special Drawing Rights per passenger for all baggage, including carry-on. Excess valuation may be declared on certain types of articles.

Further information may be obtained from the air carrier. For DOMESTIC flights, the current maximum liability is capped at $3,500. For most INTERNATIONAL flights, a treaty called the Montreal Convention applies to the carriage of baggage. The maximum baggage liability for flights covered by the Montreal Convention is currently 1,288 Special Drawing Rights.


17. Air Carriers

We have made arrangements for air transportation to your vacation destination via regularly scheduled certificated air carriers or other air carriers who have duly filed with and are authorized to operate air transportation and public charter transportation by the U.S. Department of Transportation. We reserve the right to substitute alternate air carriers if necessary. All air travel is subject to the terms and conditions of the operating air carrier. When you fly to and from your destination, the Conditions of Carriage apply, some of which limit or exclude liability. The Conditions of Carriage are available by requesting them in writing from the carrier or by request at the airport.


18. Hazardous Materials Restrictions and Insecticide Notice

Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years' imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives, and radioactive materials—examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radio-pharmaceuticals. There are notable exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person. Special restrictions and limitations for transporting Hazardous Materials and specifically Lithium-Ion batteries, refer to for more information. In the event a carry-on bag cannot be accommodated in the passenger cabin and has to be placed below in a cargo bin for any reason, any electronic device or spare Lithium-ion or any other type of battery permitted in carry-on baggage MUST be removed from the carry-on bag and remain in possession of the passenger in the passenger cabin. For further information, contact your airline representative.

Some countries may require aircraft cabin insecticide treatment for in-bound foreign flights. A list of such countries is available at


19. Governing Law & Dispute Resolution

The laws of Missouri shall govern this Contract. Should a dispute or controversy arise concerning the terms and conditions of this Contract or involving a claim for loss, injury, or other damage arising out of or relating to your trip,, any legal action against Choice Travel Agency shall be brought exclusively in the Saint Louis County. If any term or provision of this Contract is determined by a court of competent jurisdiction to be invalid or otherwise unenforceable, such holding will not affect the remaining terms and provisions' validity or enforceability. We each agree that any dispute resolution proceedings will be conducted only individually and not in a class, consolidated or representative action.


20. Health & Safety Tips for Travelers

Before booking travel and before your travel dates, we strongly recommend that you visit the U.S. Department of State website, as well as the Centers for Disease Control and Prevention website,, which include essential information on foreign travel such as travel advisories, warnings and restrictions issued by the U.S. government. You are responsible for complying with the health requirements of the countries you intend to visit. If you make a booking, you confirm that you have followed our recommendations above and forever waive any argument that we should have done anything further for warnings or alerts. Check with your physician regarding any immunizations that may be recommended or required. Use common sense while vacationing abroad. For example, if you choose to drink alcohol, do so in moderation. In addition, be cognizant of the effects of mixing alcohol and certain medications. Should someone in your party become ill, alert the resort front desk for immediate medical attention or call the emergency number provided by the resort. Also, advise your Resort Representative as soon as possible, who may be able to assist. If you have medical issues or concerns about medical services, we urge you to contact your resort with specific questions. Please be aware that medical standards and training of emergency responders and resort medical facilities vary greatly, and health care abroad may not be the same as you might expect at home. It may be standard policy for hospitals and medical providers abroad to require cash payment upfront for services. Check with your insurance provider regarding claims for reimbursement.

Sports and marine equipment, especially scuba gear, may not meet U.S. safety standards, and many resort pools and beaches may lack lifeguards. Balcony railing heights in Mexico are lower than the mandated heights in the United States and may be lower in other countries. Low balcony railings create a risk of falls, which may result in severe injury or death. Bottled drinking water is recommended. OFFERING TRAVEL PRODUCTS IN PARTICULAR DESTINATIONS AND INTERNATIONAL DESTINATIONS, WE DO NOT REPRESENT OR WARRANT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND ARE NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS. No destination is 100% safe. By embarking upon your travel, you voluntarily assume all risks involved in such travel, whether expected or unexpected.

NOTE: As travel opens up worldwide, all destinations, airports, air carriers, hotels, restaurants, transfer companies, car rental companies, shops, and excursions have established COVID-19 safety measures and precautions that may change from day to day. These safety measures may include but are not limited to curfews, attraction closings and reduced hours, size of group gatherings, social distancing requirements, health screenings, and self-quarantine requirements. In addition, you must follow CDC guidelines and the recommendations of health officials. Please note that any public location where people have been or are present provides an inherent risk of exposure to COVID-19, and Choice Travel Agency cannot guarantee that you will not be exposed during your vacation. By traveling, you agree that you assume these inherent risks associated with your vacation. Any and all additional costs will be your sole responsibility.


21. Post-Vacation Concerns

If you have a complaint while on vacation, you must provide Choice Travel Agency with a reasonable opportunity to rectify the issue during your vacation by promptly notifying your Resort Representative, who will make every effort to assist. If the matter cannot be settled on the spot, you must write to our Customer Service Department within twenty-eight (28) days of completing your vacation at . Please understand that we cannot consider post-vacation submissions if you did not provide Choice Travel Agency with a reasonable opportunity to assist you during your trip. We reserve the right to give any compensation due in the form of future travel credits.