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Changes, Cancellations & Refunds



You must immediately notify your travel agent to cancel or make changes to your vacation package. If you booked on the Choice Travel Agency’s website or through our reservations call center, contact Choice Travel Agency directly at (800) 656-4810. If your plans change, your right to a refund is limited and subject to penalties and fees as noted herein.

Final payment is due prior to the trip departure or usage according to the supplier’s terms and conditions, whether for airline, hotel, cruise line, or other travel vendors. Reservations are subject to cancellation fees, and deposits may be forfeited if full payment is not received by the due date. Third-party supplier’s cancellation fees will apply as detailed on your itinerary.

Effective for new bookings made 2/1/2021 and onward:

All refunds must be requested within sixty (60) days of the date of cancellation. If you did NOT purchase Travel Protection, any refund due for air-inclusive vacations (after applicable penalties) would be in the form of a future travel credit (land-only and contracted group bookings will be refunded in the original form of payment). If you purchased Travel Protection and are eligible for a partial or full refund in the original form of payment, the full refund due will automatically become a future travel credit if not requested at sixty (60) days from the date of cancellation. Future travel credits are valid for twelve (12) months from the date of issue and must be used for travel commencing prior to the expiration date, are nontransferable and nonrefundable, have no cash value are issued in the name of the passengers on the original reservation. Standard change and cancellation policies apply to bookings made with future travel credits. Future travel credits will be held on the original booking.

All changes and cancellations are subject to availability, limitations, restrictions, and fees imposed by Choice Travel Agency and its airline, hotel, and feature/excursion suppliers. Certain excursion operators only allow a refund if canceled upon notice to them. Contact the excursion company for the applicable notice provision and to arrange a refund. Many airfares and hotel reservations are nonrefundable and nontransferable, and you may be charged 100% cancellation/change penalties. Changes to, or cancellation of, a Basic Economy flight will result in forfeiture of tickets. Passengers who do not travel are subject to 100% cancellation penalties.

If you cancel your vacation or change your departure date, flight, duration, class of service, name, departure city, or destination, the charges shown below become payable by you. Significant additional penalties (i.e., nonrefundable airline tickets and fees, nonrefundable or nontransferable hotel promotions) may apply. If the number of individuals occupying a room changes due to a cancellation or booking change, the remaining traveler(s) will be responsible for any additional costs incurred due to a change in the per-person occupancy rate. If all travelers change, it is considered a new booking, and cancellation fees will apply. Nonrefundable hotels incur penalties upon deposit. Once travel has begun, there will be no refunds for any unused or partially used travel component for any reason. Standard change and cancellation policies apply to bookings made with future travel credits. Contracted Group Bookings follow alternative change and cancellation policies according to the group’s contract.


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